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Dear Francis & Terry:
We are writing to express our appreciation of you and all the folks at PDX British. Since we began having our Discovery cared for at PDX Rovers, the problems we experienced with our vehicle have disappeared and our driving pleasure has increased immeasurably. We are grateful for the times each of you takes to explain what is happening with our vehicle and the nature of the repairs required to keep it operating in tip-top shape. Undoubtedly, we would have given up on Land Rover if it weren’t for you. We are looking forward to our next purchase, a Range Rover Sport. We are grateful for the day we met you!
We sincerely appreciate your dedication to service!
Best Regards,
Heidi & Adam
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PDX British has serviced my Land Rover Discovery since 1998, and it has been both a wonderful experience owning a Land Rover, as well as the best business relationship I've ever had. Since meeting them back then, we've been through a lot together. They see me, and instantly drop what they're doing to say hi, give me a hug, and ask me about my children, which all have been born after knowing them. I've never had a relationship like that with an auto shop, its like having a family doctor, that works exclusively on my Land Rover. I've forwarded many people to them over the years, and all of them have thanked me profusely. The Watson family is truly a good one. They've never done me wrong, have always been straight forward with me when I needed serious repairs, and they have always left me with a smile on my face after leaving them. The best part about doing business with them is how obsessed they are with retaining long term clients like me, vs getting you in the door and screwing you like the Dealer. I don't write reviews often, but I'm compelled to share my experience with people. You can't go wrong with PDX Rovers. They may not give you the news you were hoping for on your Rover, but they will tell you the truth, and they will devote themselves to your vehicle, and to you, as it you were just part of the family. That's the magic of PDX British. Thank you!!!!!!!!!!
- Michelle
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Excellent service: Very friendly, fast, and helpful. Thank you!
My wife and I needed a new place to have our 2003 discovery serviced. We were extremely impressed on their knowledge about these vehicles. In addition we had our oil changed and power steering leak fixed in 1.5 hours. You guys proved to us that you were faster, better quality of work and a heck of a lot more friendly than any other shop we've been to. I strongly recommend that anyone with a land rover should check these guys out first because they treat you like family and charge a very fair price. Two thumbs up from us, were definitely coming back, we never knew how much you can customize these rovers.
Thanks - Kev & Julia
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Unfathomably Good Service
Dear Terry,
I just wanted to write you and tell you how impressed I was with your caring attitude and fantastic service. Last Friday we spoke after you were able to diagnose the problem of my Land Rover. You informed me that an alternator fuse had burned out and it was very rare for that particular fuse to go out. You did not have any in stock and you had to order it from the dealer who also happened to be out of them. That meant the dealer had to order a new fuse and it may not be available to you until the following Tuesday. Since it was a Friday you said you didn't want to see me without transportation over the entire weekend so you swapped out my fuse with one from one of your own cars so that I could pick up my car the same day. Not having a car until more than likely the following Tuesday would have been a major inconvenience for my family and I really appreciated what you did because you didn't have to do it. You did it because you cared.
On top of that my radio had also stopped playing and after a few minutes you were able to diagnose the problem to be another blown fuse. You replaced it for free. You could have told me anything. You could have said that a dozen different things were wrong and charged me whatever you wanted to charge me and I would have had to believe you but instead you were honest. You said it was only a fuse. I say this in the hopes that other people can one day read this and know that in an industry where companies seem to be only concerned about how much money they can make there are still people like you and companies like PDX British who actually want to help people and provide them with good, honest service. I hope that you keep up the good work and I will certainly recommend you to anyone I meet who owns a Rover.
Sincerely, Michael R
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I decided to try a new shop after a bad experience with the shop I had been using. PDX British had my Discovery II in and out today in record time and everything looks perfect! I was quoted nearly 2x the price from a different shop that I had been using, I won't mention them here. The service manager I worked with showed me several unnecessary repairs and costs that were added to the previous estimate. I was skeptical at first - I was being quoted 1/2 the price and less than 1/2 the time to complete the work as the previous shop had quoted. SURE ENOUGH everything is perfect now and I am more than satisfied. I will refer everyone here and I am now a lifetime (of my rover) customer. THANK YOU PDX British!!
- Barry